Returns & Exchanges
At Shinedown, we want you to love your fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags attached. Simply follow our streamlined process to ensure your return or exchange is handled swiftly and professionally.
Initiate Your Request
Log into your Shinedown account and visit the 'Order History' section to select the items you wish to return and receive your prepaid shipping label.
Package Your Items
Place the unworn garments back into their original packaging, ensuring all designer tags and security seals remain intact to qualify for a full refund.
Ship It Back
Affix the provided prepaid label to your package and drop it off at any authorized carrier location or schedule a convenient home pickup.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing